Refund Policy

Openb00ks strives to provide high-quality bookkeeping, tax preparation, and payroll services. However, if a client is dissatisfied with the services provided, Openb00ks offers the following refund policy:

1. Eligibility for Refund:

• Refund requests must be submitted in writing within 5 calendar days from the date the service was provided or payment was made, whichever occurs first.

• Refunds are applicable only to services directly performed by Openb00ks. Fees for third-party platforms, such as QuickBooks Online, are non-refundable.

2. Refund Request Process:

• All refund requests must include the client’s name, contact information, a description of the service in question, and the reason for the refund request.

• Requests can be submitted via email or mailed to the Openb00k’s designated address.

3. Evaluation of Refund Requests:

• The Company will review each refund request on a case-by-case basis.

• Refunds will only be issued if Openb00ks determines that the service was not delivered as agreed or if there was a failure to meet reasonable expectations.

4. Processing Time:

• Approved refunds will be processed within 10 business days of Openb00k's acknowledgment of the refund request.

• Refunds will be issued via the original payment method unless otherwise agreed.

5. Exclusions:

• Refunds will not be issued for errors caused by incomplete, inaccurate, or untimely information provided by the client.

• Refunds do not apply to services that have already been submitted to relevant tax authorities or other third parties.

This refund policy is subject to change at Openb00k's discretion and applies only to services provided after the policy’s effective date.